Privacy Policy
Republic of Singapore
Introduction
AiRe Wellness ("AiRe", "we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act ("PDPA") and applicable laws.
By providing your personal information, booking services, purchasing products, joining memberships, accessing our facilities, or interacting with our website, applications, or communications, you consent to the collection, use, disclosure, and processing of your personal data as described herein.
Information We Collect
AiRe may collect personal information including:
- Full name
- Date of birth
- Gender
- Nationality
- Contact number
- Email address
- Mailing address
- Emergency contact information
- Membership information
AiRe may also collect:
- Purchase history
- Membership subscriptions
- Payment information
- Booking records
- Attendance records
Where voluntarily provided, AiRe may collect:
- Medical history
- Health questionnaires
- Lifestyle information
- Wellness goals
- Physical assessments
- Consultation notes
Technical information such as IP addresses, device information, website usage information, cookies, analytics data, CCTV recordings, access logs, and facility entry records may also be collected.
Purpose of Collection
Your information may be used to:
- Provide wellness and resilience services
- Manage memberships
- Process bookings
- Process payments
- Deliver products
- Verify identity
- Ensure safety and security
- Improve customer experience
- Conduct internal business operations
- Respond to enquiries
- Comply with legal obligations
- Investigate fraud or misconduct
- Enforce contractual rights
Marketing Communications
AiRe may send promotional materials, newsletters, wellness updates, event invitations, membership offers, and marketing communications.
You may opt out of marketing communications at any time.
Disclosure of Information
AiRe may disclose personal information to employees, contractors, medical professionals, wellness practitioners, payment processors, technology providers, professional advisers, government authorities, law enforcement agencies, affiliated companies, and business partners where reasonably necessary for business operations or legal compliance.
Data Retention
AiRe may retain personal data for as long as reasonably necessary for business, operational, legal, regulatory, insurance, audit, risk management, and dispute resolution purposes.
Data Security
While AiRe implements reasonable security safeguards, no system can guarantee absolute security. To the maximum extent permitted by law, AiRe shall not be liable for unauthorized access, cyber incidents, data breaches, or third-party misconduct beyond its reasonable control.
International Transfers
Personal data may be transferred, stored, or processed outside Singapore where necessary for business operations. AiRe shall take reasonable steps to ensure appropriate protection of such information.
Limitation of Liability
To the fullest extent permitted by law, AiRe shall not be liable for indirect, incidental, consequential, punitive, or special damages arising from the collection, use, disclosure, storage, or processing of personal data.
Policy Updates
AiRe reserves the right to amend this Privacy Policy at any time without prior notice. The latest version published by AiRe shall take immediate effect upon publication.